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USE OF THIS WEBSITE

Please read the following terms and conditions of use agreement carefully to transact on our website. We expect users to read these terms & conditions to use this website before making any transaction.

This website is owned, operated, and maintained by Cancri Jewells and promoters of Jai Sai Jewellers (hereinafter termed as “Cancri Jewells” or “cancrijewells.com” or “we” or “us” or “our” or “CCJ”). The following delineates the terms and conditions of use (here-in-after referred to as an "Agreement"), applicable to your use of cancrijewells.com (hereinafter referred to as "web site"). By transacting on cancrijewells.com you agree to enter into an agreement between you as a user(s) of the web site (the "User(s)") and cancrijewells.com.

Before you subscribe to and/or begin participating in or using the web site, we believe that you have fully read, understood and accepted the agreement and terms & conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms & conditions till the time you access this website and use this website in any manner.

If you do not agree to the herein below mentioned terms & conditions nor wish to be bound by this agreement, you are suggested not to access or otherwise use the web site or mobile application of Cancri Jewells.

In case of user have any queries about these terms and conditions or any complaints or wish to provide any suggestions regarding our website, please feel free to write to [email protected]

USER ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by Cancri Jewells (hereinafter termed as “User(s) or “users” or “you”). Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, the user(s) must not be a minor as per Indian Law, i.e. user(s) must be at least 18 years of age to be eligible to use our services.

Cancri Jewells advises its users that while accessing the web site, they must follow/abide by the related laws for the time being in force. Cancri Jewells is not responsible for the possible consequences caused by your behavior or actions during the use of the website. Cancri Jewells may, in its sole discretion, refuse the service to anyone at any time. The service is not available to temporarily or indefinitely suspended members of the website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

USER AGREEMENT

This agreement applies to all user(s), if the user(s) are visitors, registered, or unregistered (free or paid user(s)) who access the web site for any purpose. It also applies to any legal entity that may be represented by you under actual or apparent authority. You may use this Site solely for their own personal or internal purposes.

This agreement applies to all Cancri Jewells services offered on the web site, collectively with any additional terms and conditions that may be applicable to the specific product or service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific services shall prevail.

USER OBLIGATIONS

  • User(s) have to provide true, accurate, current and complete information about yourself while using cancrijewells.com
  • User(s) should maintain and promptly update registration data to keep it true, accurate, current, and complete. If a user(s) provides any information that is false, inaccurate, incomplete or not current or if Cancri Jewells has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
  • In the event that a non-delivery occurs on account of a mistake by the user(s) (i.e. wrong name or address or any other wrong information), any extra cost incurred by Cancri Jewells for re-delivery shall be claimed from the user(s) and user(s) shall bear such expenses.
  • User(s) will provide authentic and true information in all instances where such information is requested from the user(s). Cancri Jewells reserves the right to confirm and validate the information and other details provided by the user(s) at any point in time. Further, Cancri Jewells also reserves the right to ask for additional information for accepting orders or before making a delivery in certain cases. If upon confirmation, user(s) details are found to be false (partially or completely), Cancri Jewells has the right in its sole discretion to reject the registration and debar user(s) from using the services of cancrijewells.com and or other affiliated websites without prior intimation whatsoever.
  • User(s) confirm that the address at which delivery of the product(s), ordered by the user(s), is to be made is correct and proper in all aspects.
  • Before placing an order user(s) shall check the product description carefully. By placing an order for a product or availing any service or subscribing any scheme, the user(s) agree to be bound by the conditions of sale and invitation to offer included in the item's or service’s or subscriptions description.
  • If there is any delay in the delivery caused due to any natural calamity, public holiday, or any other unforeseen circumstance, then the user(s) shall not hold Cancri Jewells liable for such delay in the delivery of the product.
  • In case the user(s) use an International card or foreign bank-issued card for payment of domestic order or user(s) have ordered something to be delivered outside India, then the user(s) have to provide us any government-issued photo identity proof.

For example:

  1. Pan card
  2. Driving License
  3. Passport
  4. Voter identification card
  5. Postal identification Card (Aadhar)

AMENDMENT TO USER AGREEMENTS

Cancri Jewells may change, modify, amend, or update this agreement from time to time without any prior notification/intimation to the user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continued use of the service will signify your acceptance of the changed terms. For that matter, we suggest users to continuously review this agreement or terms & conditions of using this website.

USER ACCOUNT TERMINATION

Most content and some of the features on the web site are made available to visitors free of charge. However, Cancri Jewells reserves the right to terminate access to certain areas or features of the web site (to paying or registered users or unregistered users) at any time for any reason, with or without notice. Cancri Jewells also reserves the universal right to deny access to particular users to any/all of its services/content without any prior notice/explanation in order to protect the interests of Cancri Jewells and/or other visitors to the web site. Cancri Jewells reserves the right to limit, deny or create different access to the website and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

Cancri Jewells withholds the right to temporary or permanent termination of membership of any user for any of the following reasons:

  • If it concludes that the user(s) have provided any false information in connection with the member account to Cancri Jewells, or are engaged in fraudulent or illegal activities.
  • The user(s) breach any provisions of the terms and conditions of use agreement and/or Agreement of web site.
  • Utilize web site to send spam messages or repeatedly publish the same product information.
  • Post any material to members that are not in line with international trade or business cooperation.
  • Impersonate or unlawfully use another companies name to post information or conduct the business of any form.
  • Any unauthorized access, use, modification, or control of the web site database, network, or related services.
  • Obtain by any means web site member's user name and/or password.

If Cancri Jewells terminates user(s) membership, the user(s) will not have the right to re-enroll or join Cancri Jewells under a new account or name unless formally invited to do so by Cancri Jewells. In any case of termination, no membership charges (if any) will be refunded. User(s) acknowledge that inability to use the website wholly or partially for whatever reason may have an adverse effect on its business. User(s) hereby agree that in no event shall the web site be liable to the user(s) or any third parties for any inability to use the web site (whether due to disruption, limited access, changes to or termination of any features on the website or otherwise), any delays, errors or omissions with respect to any communication or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the web site or any of its features.

This user agreement is effective unless and until terminated by either User(s) or Cancri Jewells. User(s) may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post or authorized/registered email that user(s) no longer wish to be associated with this website, provided that user(s) discontinue any further use of this website.

Upon any termination of the user agreement by either the user(s) or Cancri Jewells, the user(s) must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Cancri Jewell’s right to any Comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel user(s) obligation to pay for the product(s) already ordered from the Website or affect any liability against the user(s) that may have arisen under the user agreement.

INTELLECTUAL PROPERTY RIGHTS

Cancri Jewells is the sole owner or lawful licensee of all the rights to the web site and its content registered or unregistered. Web site content means everything posted on the website including but not limited to its design, layout, text, images, graphics, sound, video, etc. The website content embodies trade secrets and intellectual property rights protected under applicable copyright and other laws. All title, ownership, and intellectual property rights in the website and its content shall remain with cancrijewells.com, its affiliates or licensor's or promoters or promoter group of cancrijewells.com, as the case may be.

All rights, not otherwise claimed under this agreement or by cancrijewells.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Cancri Jewells does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by the user(s) or visitors as a result of an advertisement or any other information or offer in or in connection with the service.

Cancri Jewelles has taken utmost care in the functioning of the website and its content however we accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "as is" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Cancri Jewells be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials, and the products. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

The information presented here has also been compiled from publicly aired and published sources. Cancri Jewells respects these sources and is in no way trying to infringe on the respective copyrights or businesses of these entities. Cancri Jewells reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the service or the materials. If you have any doubts about what you can do, please email us at [email protected]

Trademark

"Cancri Jewells" or "cancrijewells.com” the related icons, and logos registered or unregistered are the proprietary of Cancri Jewells being trademarks or trademarks or service marks or word marks of Cancri Jewells in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. The unauthorized copying, modification, use, or publication of these marks is strictly prohibited.

Copyright

All content on this web site registered or unregistered are the proprietary of Cancri Jewells except the third party content and link to third party website on our website.

Cancri Jewells respects the intellectual property rights of others, and we expect our user(s) to do the same. We believe that user(s) agree that they will not copy, download & reproduce any information, text, images, video clips, directories, files, databases or listings available on or through the web site (the "Cancri Jewells content") for the purpose of re-selling or re-distributing, mass mailing (via email, wireless text messages, physical mail or otherwise), operating a business competing with Cancri Jewells, or otherwise commercially exploiting the Cancri Jewells content. Systematic retrieval of Cancri Jewell's content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Cancri Jewells is prohibited.

In addition, the use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Cancri Jewells’ services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. Cancri Jewells reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with the use of the Cancri Jewells service, or if Cancri Jewells believes that user(s) conduct is harmful to the interests of Cancri Jewells, its affiliates, or other users, or for any other reason in Cancri Jewells’ sole discretion, with or without cause and without any reason.

Cancri Jewells reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this website.

LINKS TO THIRD PARTY WEBSITES / PAGES

Links to third party websites/pages are provided by the website as a convenience to user(s) and Cancri Jewells has not had any control over such sites i.e. content and resources provided by them.

Cancri Jewells may allow user(s), access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Cancri Jewells believes that user(s) acknowledge that Cancri Jewells has no control over such third party's site, does not monitor such sites, and Cancri Jewells shall not be responsible or liable to anyone for such third-party site, or any content, products or services made available on such a site.

PRIVACY POLICY

We understand that your privacy is important to you and we respect that. We ensure you that Cancri Jewells maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc. for registration purposes or for giving feedback, contests, newsletters, and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Cancri Jewells.

Also, for enhanced security, Cancri Jewells does not accept any financial information on its servers. All information entered by the customer is directly received through the associated payment gateways and are transmitted to their respective bank's servers. All this is done through an industry-standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party and we have only facilitated the payment options to the user(s) for a smooth experience.

To understand more about privacy, please check our privacy policy listed on the website.

CONDITIONS TO PRODUCTS & SERVICES

We have made every effort to display the colors of our products that appear on the site as accurately as possible. However, as the actual color, you see will depend on your monitor or system settings, we cannot guarantee that your monitor's display of any color will be accurate.

We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we may assure you about authenticity through suitable means that the product delivered to the customer is 100% genuine.

Any product you buy from our website or any service you avail from our website is completely at your discretion and you accept that you place the order or use any service only after thoroughly enquiring about the product and being completely acquainted about the product, services, subscriptions, its features, characteristics, usage, etc. Cancri Jewells is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product or services. This is applicable to both domestic and international users.

PAYMENT CONDITIONS

Pricing & Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP plus CGST/SGST and IGST and any other tax as applicable for the time being in force.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. The currency conversion shall be done considering the rate of conversion prevailing on the date of placement of an order for any product or services. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government-issued photo Identity proof of the country of residence as mentioned below

  1. Passport with Visa Copy
  2. Driving license
  3. Employment card
  4. Any other government-issued ID proof of the country of residence.

International Orders: Payments for International Orders are accepted through an authorized gateway or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order or availing any service listed on the website.

For shipments being sent outside India, Prices will include all the applicable taxes, duty, cess in India, and the shipping and handling charges as applicable.

For International Orders you will be required to send us government-issued photo Identity proof preferably:

  1. Driving License
  2. Passport

NOTE: Indian issued cards will not be accepted for international orders.

The gateway payment partner may charge some fees to complete the transactions for facilitating the payments. User(s) shall agree to pay the charges for the same. In case of refund/return/cancellation etc., the gateway payment charges deducted from you shall not be refunded. Cancri Jewells shall also not be liable for any information gathered by the gateway payment partner and provided by the User(s) since Cancri Jewells does not have control over the functioning of gateway payment.

SHIPPING POLICY

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the shipping and other details that you have shared with us and will not share it with any third party except for delivery purposes.

A tentative delivery schedule will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. The user(s)/buyer(s) can track their order through details provided in the email or other means of communication provided by Cancri Jewells.

Shipping Destinations

In India, Cancri Jewells serves a majority of places. If we are not able to deliver to your place due to a lack of courier service available in your area, we do apologize for the inconvenience caused. In such a case, the transaction shall be canceled and the same shall be intimated to the user(s)/buyer(s).

Shipping & Handling Charges

Domestic Order: We provide free shipping within India.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination, and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in the Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

NOTE: In the case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes, cess, etc. levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time. Delay in delivery of any product at some moments may happen due to lack or failure of transport or any other issue faced by the delivery partner and the same can’t be a ground for any claim or compensation to be asked from Cancri Jewells.

ELECTRONIC COMMUNICATION / SOCIAL MEDIA COMMUNICATION / COMMUNICATION WITH WEBSITE

When you visit the website or send emails to us or interacting with us on social media, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or social media or by posting notices on the site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Cancri Jewells. Such disclosure, submission, or offer of any Comments shall constitute an assignment to Cancri Jewells of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the comments.

In case User(s) upload their own design, content, shape, etc. on the website for the purpose of placing an order then the User(s) shall provide exclusive right to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display such shape, content, and design by Cancri Jewells in any manner in present and future.

Thus, Cancri Jewells owns exclusively all such rights, titles and interests in all copyrights and other intellectual properties in the Comments, designs uploaded and shall not be limited in any way in its use, commercial or otherwise of any comments or uploaded designs. Cancri Jewells will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments or designs you submit for any purpose whatsoever, without restriction and without compensating you in any way. Cancri Jewells will be under no obligation

  1. To maintain any comments or design in confidence
  2. To pay you any compensation for any comments or design
  3. To respond in respect of any comments or design

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights (s) and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the website or social media platforms or mobile application or any other electronic communication platform of Cancri Jewells will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Cancri Jewells does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website or social media platforms or mobile application or any other electronic communication platform related to Cancri Jewells. You grant Cancri Jewells the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Cancri Jewells and its affiliates for all claims resulting from any comments submitted by you. Cancri Jewells and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

DISPUTE RESOLUTION / JURISDICTION

Terms and conditions of use agreement and/ or Agreement, Privacy Policy shall be governed in all respects by the laws of the Indian Territory. Cancri Jewells considers itself and intended to be subject to the jurisdiction only of the Courts of Mumbai, Maharashtra. The parties to this Agreement hereby submit to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

FORCE MAJEURE 

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

MODIFICATION IN TERMS OF SERVICE

Cancri Jewells reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement by notifying you by posting the updated site disclaimer on the website. You can access the latest version of the user agreement at any given time on cancrijewells.com. We suggest you to regularly view the user agreement on cancrijewells.com. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Mumbai jurisdiction if there is any dispute between us. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

LIMITATIONS OF LIABILITY / DISCLAIMER

The features and services on the web site are provided on an "as is" and "as available" basis, and the website hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, undertakings, and terms are hereby excluded. Cancri Jewells makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, and stability, completeness of any information provided on or through the web site. Cancri Jewells does not represent or warranty that the manufacture, importation, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the web site does not violate any third party rights; and Cancri Jewells makes no representations or warranties of any kind concerning any product or service offered or displayed on the web site. Any material downloaded or otherwise obtained through the web site is done at your sole discretion and risk and you are solely responsible for any damage to your computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by you from a website or through or from the web site shall create any warranty not expressly stated herein.

Under no circumstances shall web site be held liable for any delay or failure or disruption of the content or services delivered through the web site resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, Acts of God, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties. User(s) hereby agree to indemnify and save web site, its affiliates, directors, officers, and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from your use of the web site (including but not limited to the display of your information on the web site) or from your breach of any of the terms and conditions of this Agreement. User(s) hereby further agree to indemnify and save web site, its affiliates, directors, officers, and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from your breach of any representations and warranties made by you to the web site.

User(s) hereby further agree to indemnify and save web site, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the web site. User(s) hereby further agree that web site is not responsible and shall have no liability to it, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. The website reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with web site in asserting any available defenses.

Web site shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, strict liability or otherwise or any other damages resulting from any of the following:

  • The use or the inability to use the web site;
  • Any defect in goods, samples, data, information or services purchased or obtained from a User(s) or a third-party service provider through the web site;
  • Violation of Third Party Rights or claims or demands that User(s) manufacture, importation, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the web site may violate or may be asserted to violate Third Party Rights; or claims by any party that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by Third Party Rights claimants;
  • Unauthorized access by third parties to data or private information of any User(s);
  • Statements or conduct of any User(s) of the website; or
  • Any matters relating to Premium Services however arising, including negligence.

Pricing Information

While Cancri Jewells strives to provide accurate product and pricing information, pricing, or typographical errors may occur. Cancri Jewells cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Cancri Jewells shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, Cancri Jewells may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Cancri Jewells will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Cancri Jewells accepts your order the same shall be debited to your credit card account or means of payment used and duly notified to you by email that the payment has been processed. The payment may be processed prior to Cancri Jewells’ dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account or the mean of payment used to place the order. Prices and availability are subject to change without notice.

All products and the information displayed on cancrijewells.com constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of the product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Cancri Jewells prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

STATUTORY OBLIGATIONS

As per the mandate of Govt. of India for purchase above Rs. 2 lakhs, Permanent Account Number (PAN) card copy must be provided upon placing the order in the manner specified by Cancri Jewells. Failure to provide the same shall result in the cancellation of the order.

RETURN & REPLACEMENT

Cancri Jewells is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

The products are eligible for return/replacement/ refund if it is specifically provided in the product details. For all products, the policy on the product page shall prevail over below general return policy.

NOTE: In the case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered.

Please refer to the return policy mentioned along with product details.

  1. Gold, Silver, Diamond Jewellery, and any other type of Jewellery can be returned within 15 days from the date of delivery to the buyer(s).
  2. Return / Replacement request is subject to verification and checks to determine the legitimacy of return/replacement request by Cancri Jewells and Return / Replacement and/or Refund shall be refused in case of the following cases:
    1. If it is determined that product is damaged while in your possession;
    2. Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
    3. Any product not in its original condition;
    4. Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
    5. Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
    6. The product is different from what was shipped to you;
    7. Product sold as combo/ sets cannot be replaced or returned individually.
    8. The product specified as non-returnable in the product details page.
  3. Replacement is further subject to the availability of the product (size, color, etc.) and is limited to one request. In certain cases where Cancri Jewells is unable to process a replacement request for any reason, a refund will be given as per the refund policy.
  4. We reserve the right not to allow the exchange of certain jewelry products due to the differential prices that may arise as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.
    Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewelry as it is listed on the day of purchase.
  5. Subject to points 2 and 3 above, the refund will be initiated as per the applicable modes mentioned henceforth. The refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 30 working days of acceptance of receipt of the product by Cancri Jewells. We may request additional information/documents to verify your credentials before initiating a refund. Refund mode shall be the same as the payment mode was except in case the user is not in possession of debit/credit card which was used to place the order, in that scenario the User(s) shall require to make a separate request to Cancri Jewells and the User(s) shall be issued account payee cheque for that refund or NEFT payment to the given bank account shall be effected. In case payment mode being a gift card issued by Cancri Jewells, the user(s) shall get a refund through gift card/gift voucher mode only. All cash on delivery orders shall be refunded through NEFT to the bank account of the buyer and buyers shall require to submit accurate bank details to Cancri Jewells. Delay in processing the refund on account of furnishing inaccurate information shall be liability of the buyer(s)/User(s) and Cancri Jewells shall not be liable for the same in any manner whatsoever.
  6. Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
    Note: In the unlikely event that you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us on our dedicated number +91 9820133160 immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.

How to initiate the Refund Process

  • The buyer(s) / User(s) shall contact Cancri Jewells on +91 9820133160 or write to us on [email protected] within the stipulated time as mentioned in the return policy.
  • The buyer(s) / User(s) shall not return the products before receiving the confirmation communication from Cancri Jewells about the return of the product.
  • All the products must be returned in their original condition, unaltered and unused conditions with original box/case and accessories received with the product.
  • Provide the invoice and guarantee card (if any) into the package for the return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request return request after the expiry of the return timelines as mentioned in this agreement. We shall also not proceed with any return and refund requests for international orders. If any return is entertained to the international order that will be done as per the sole discretion of Cancri Jewells.

CANCELLATION

    1. ORDER CANCELLATION BY CUSTOMERCancri Jewells shall deliver the product you have purchased within the promised delivery timeline as per the delivery terms and shipping terms described in this agreement, however, if you have ordered a product by mistake, you may cancel the order by logging in your Cancri Jewells Account before dispatch of the product.

      Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customers can always check the status of their orders based on information/details provided by cancrijewells.com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use) or direct bank transfer through NEFT/RTGS.

      If it is a Prepaid Order, the amount will be refunded to you within 30 working days provided that order has not been shipped.

    2. ORDER CANCELLATION BY CANCRI JEWELLS

There may be certain orders/situations that Cancri Jewells cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been canceled fully or partially or if any additional information is required to accept your order.

Under some rare situations, Cancri Jewells or any of our affiliates, directors, and promoters can also raise an order cancellation request. These situations could be –

  1. Product is out of stock;
  2. Product is not worth shipping;
  3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
  4. Incorrect pricing or description of the product;
  5. Incorrect or Incomplete Buyer's Address;
  6. Non-serviceability at the Buyer’s address by our delivery partners;
  7. If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is canceled due to any of the above reasons.
  8. Any other reason, which is beyond the control of Cancri Jewells.

If it is Prepaid Order, the amount will be refunded to you within 30 working days from the date of cancellation of the order by the Cancri Jewells.

FRAUDULENT TRANSACTIONS

Cancri Jewells reserves the right to recover the cost of goods, collection charges, damages caused to Cancri Jewells, litigation expenses including but not limited to lawyers’ fees from persons using the Website fraudulently. Cancri Jewells reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

WEBSITE SECURITY

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  2. Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
  4. Sending unsolicited email, including promotions and or advertising of products or services;
  5. Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Cancri Jewells will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

RESTRICTIONS

Cancri Jewells reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed or services used by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Cancri Jewells reserves the right at its sole discretion to prohibit sales to any one as it may deem fit.

GIFT CARDS, OFFERS, AND PROMO CODE

Cancri Jewells and cancrijewells.com shall roll out gift cards, offers, and promo codes from time to time and the same shall be updated on the website cancrijewells.com. The terms & conditions applicable to gift cards, offers and promo codes shall be defined separately with the offer. Gift cards, offers, and promo codes are discounts offered to buyer(s) and user(s) and the same can be redeemed against eligible products & services only.

Any offer/promo code attributable to a specific product or service can only be used against only that product or service. Applicability of offer/promo code on any product or service shall be at the sole discretion of Cancri Jewells.

In case of refund or return of orders which accompanied any free gift, the amount refunded shall not include the discount attributed to the free gift.

MONTHLY SAVING SCHEME

For the smooth buying experience of the user(s), Cancri Jewells offers Monthly Saving Scheme on its website. User(s) can select any scheme to deposit a fixed sum of the amount with Cancri Jewells which would be due on the due date of every month for 11 months or multiple of 11 months subject to maximum years’ limit set by Cancri Jewells. User(s) may avail Monthly Saving Scheme which starts from INR 1,000/- per month till INR 20,000/- per month for a period from 1 year to 5 years (currently). Any change in the Monthly Saving Scheme shall be notified to the users by posting on the website. The user at the sole discretion of Cancri Jewells shall be eligible to switch the period and amount of Monthly Saving Scheme.

At the end of the period of every 11 months, the user(s) shall be eligible to get a special discount equivalent of a one-month installment amount.

Upon successful enrolment of User(s) for the Monthly Saving Scheme, a user(s) shall be allotted a unique number by Cancri Jewells. User(s) are suggested to quote the unique number every time they make any communication with Cancri Jewells in this respect. Enrolment of the user to the Monthly Saving Scheme is at the sole discretion of Cancri Jewells. Merely being a registered user or buyer of the website does not grant any right or authority to the users to get enrolled for Monthly Saving Scheme. For enrolment of a user for Monthly Saving Scheme a separate verification shall be carried out by Cancri Jewells and the decision of Cancri Jewells in this regard shall be final and binding.

After successful enrolment to the scheme, user(s) are required to make payment to Cancri Jewells every month without fail towards the subscription through online mode or direct transfer to the bank account of Cancri Jewells or as per details provided by Cancri Jewells.

User(s) above the age of 18 years are only eligible to participate in the scheme since the requisite age to enter into any contract/agreement by the Indian Contract Act is 18 years and above.

The scheme once allotted to the user(s) is not transferable to any other person. However, in case of the demise of the user(s), the scheme at the sole discretion of Cancri Jewells may be transferred to his/her legal heir, successor, or assign as mentioned in the nomination details furnished by the user(s). After verification of the details and upon confirmation from Cancri Jewells, the unique subscription number shall be transferred in the name of eligible nominee i.e. legal heir, successor or assign. The nominee, when approved by Cancri Jewells, shall be eligible to continue the scheme and pay the balance installment amount (if any) and buy the product using the subscription number of the scheme. After confirmation from Cancri Jewells about the transfer of subscription to the nominee, he/she will become the user(s) and shall furnish the details of the new nominee to Cancri Jewells.

It is pertinent to note here that all responsibility of providing details relating to succession lies with the legal heir, successor, or assign, and in no circumstances, Cancri Jewells shall be liable for any dispute arises in respect of succession of the demised user. Upon transfer of subscription to the nominee, as mentioned in the nomination details, the nominee/legal heir/successor/assign shall furnish a written declaration and indemnity letter to Cancri Jewells in respect of indemnifying Cancri Jewells from any claim, compensation arisen out of such transfer of subscription number to the nominee including but not limited to claims, compensation, litigation expenses, and lawyer’s fees, etc.

Cancri Jewells reserves the right to cancel the subscription towards Monthly Saving Scheme at any time if it is found that there is any discrepancy in the details submitted by you or you do not submit valid ID proof or details/information asked by Cancri Jewells within 30 working days of enrolment to the scheme. In such cases, the amount paid by you towards subscription can be utilized by buying diamond jewelry from the website. In any case, NO refund of money shall be granted in respect of the Monthly Saving Scheme. The decision of Cancri Jewells in this regard shall be final and binding.

Payment and Redemption

You can make payment for the Monthly Saving Scheme either through the Website using the gateway or directly to the bank account or details provided to the user(s) by Cancri Jewells.

Upon making payment of installments during the Term, you will be entitled to purchase diamond jewelry only through the website of Cancri Jewells. Other jewelry including but not limited to plain gold jewelry, gold coins, solitaire jewelry, etc. cannot be purchased redeeming the Monthly Saving Scheme.

In the event you do not wish to buy any products at the end of Monthly Saving Scheme period, you may be, at the sole discretion of Cancri Jewells, issued a gift card/gift voucher/promo code equivalent to the total amount of installments paid by you and the applicable special discount. You can then use the gift card/gift voucher/promo code to purchase diamond jewelry from Cancri Jewells at a future date but before the expiry period of a gift card/gift voucher/promo code.

Conditions attached to Special Discount

User(s) may redeem Monthly Saving Scheme amount at any time and purchase diamond jewelry using the installments paid and eligible discount to the user.

The special discount shall be calculated as per below table for the Monthly Saving Scheme:

Redemption PeriodQuantum of Discount
Redemption before 6 monthsNo special discount
Redemption after 6 months but before 11 months¼ value of the special discount

* The same rule shall be applied in proportion for the Monthly Saving Scheme applied for more than a year.

The discount shall be available after 30 days from the date of payment of the last installment paid by the user as per their subscription plan.

Delay in payment of installments

User(s) are expected to pay the installment at every due date without fail. In case of any delay in payment of installments by the User(s), the following shall be applicable:

  • If you delay the payment for one installment, a special discount will be reduced by 1/3rd of the one-month installment amount. If you delay the payment for any two installments, a special discount will be reduced by 2/3rd of a one-month installment amount. If you delay the payment for more than two installments, the user(s) shall lose the entire eligible special discount.
  • If you miss paying more than 2 installments within the due date or if you chose to cancel the Plan subscription before paying 6 installments, you will not be eligible for any special discount. You can purchase diamond jewelry only through the Website using the amount already paid by you.
  • No interest of whatsoever in nature shall be payable on the amount paid in installments to Cancri Jewells. The scheme is the facilitation to the user(s) for a smooth purchase of jewelry.
  • A refund of money or redemption in the form of money shall not be permitted to the user(s) of the Monthly Saving Scheme. The user(s) shall require to buy Diamond Jewellery only equivalent to the eligible amount from the website of Cancri Jewells.

Cancellation/Termination

  • Any additional discount given under the Monthly Saving Scheme will be deducted at the time of premature redemption if the customer chooses to discontinue Plan before maturity or breaches the terms and conditions of the Monthly Saving Scheme.
  • If you choose to terminate or cancel the subscription, you will be entitled to purchase any Diamond Jewellery only from the Website using the amount already paid by you. You will not be entitled to refund of the monthly installments or any portion thereof, paid by you towards the scheme.
  • A monthly saving scheme cannot be clubbed with any other offer or discount unless specifically provided by Cancri Jewells at its sole discretion.

NOTICE

All notices or demands to or upon web site shall be effective if in writing and shall be duly made when sent to Cancri Jewells through registered post or on [email protected]

All notices or demands to or upon a User(s) shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address or whats app with reading acknowledgment, provided by the User(s) to the web site, or by posting such notice or demand on an area of the web site that is publicly accessible without a charge.

Notice to a User(s) shall be deemed to be received by such User(s) if and when the web site is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User(s), or immediately upon web site's posting such notice on an area of the web site that is publicly accessible without charge.

MISCELLANEOUS

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

Web site's failure to enforce any right or failure to act with respect to any breach by a User(s) under these terms and conditions will not waive that right nor waives Cancri Jewells’ right to act with respect with subsequent or similar breaches.

Web site shall have the right to assign its obligations and duties in this Agreement and in any agreement relating to any/all of its Services to any person or entity. The website shall also have the rights of using services of the third party and the integration of third-party apps and platforms for better user experience.

If any provision of the terms and conditions of use and/or Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

The above-mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Cancri Jewells with respect to access to and use of the web site, superseding any prior written or oral agreements in relation to the same subject matter herein.